Incarceration

Coping in prison

Ministry of Justice

I was tasked with understanding the unmet needs of women in prison in the UK - who I’ve found to be some of the most traumatised and underserved people in our society. I led the research for the design of a digital platform for them to use in their cells, to help them progress and cope while in custody and beyond. This was rolled out in 2021.

  • "Jenny's user research with women prisoners was instrumental in making sure that we deliver services which genuinely meet the needs of women in custody. Excellent quality and impactful work! Her insights are now being used as part of our introduction for new staff. I look forward to working with Jenny again in the future."

    Sophie Otter, Head of Digital for Prisons, Ministry of Justice

Other taboo topics

Racism

Infertility

Loneliness

Debt